1. What information do I need to prepare before purchasing digital currencies?
To ensure your trading security and expedite the buying process, you need to complete mobile number verification, email verification, and KYC authentication.
2. What documents are required for verification?
For transaction security, you need to complete Level 2 verification in order to buy digital currencies. Currently, there are two verification levels. Level 1 requires your real-name identification number, while Level 2 involves uploading photos of valid identification documents.
3. How do I make a payment?
In fiat currency transactions, payments are not deducted automatically. After placing an order, please follow the third-party payment process and transfer the funds to the third party according to the provided instructions. Make sure to carefully verify the third party's receiving details. Once the third party confirms the payment, the purchased digital currency will be automatically deposited into your account.
4. What payment considerations should I be aware of?
During the transfer, avoid using terms related to virtual currencies, such as "Bitcoin," "BTC," "USDT," etc., to prevent potential freezing of your bank account. Depending on specific country regulations, bank transfers might not arrive promptly. To ensure timely processing, it's recommended to make multiple smaller payments. If the payment doesn't arrive in a timely manner, the third party reserves the right to reject the transaction.
5. How can I cancel a purchase order?
During a purchase transaction, you can directly click "Cancel Order" to cancel it. To prevent asset loss, confirm that you haven't made any payments before canceling. Frequent cancellations might result in trading restrictions.
6. What are the implications of canceling orders multiple times?
The platform tracks your cancellation frequency. If you exceed the daily cancellation limit, your buying capability will be restricted for a period ranging from 15 minutes to 24 hours. The restriction will be reset at midnight.
7. When will I receive the purchased coins after making a payment?
Upon placing an order, the platform will automatically lock the seller's digital currency, which won't impact your funds. Once the seller confirms receipt of your payment, the digital currency will be released to your account. If the seller doesn't release the funds on time, you can contact platform customer support for assistance.
8. What should I be aware of after completing a transfer?
If you've successfully transferred funds to the seller, do not click "Cancel" unless you've received a refund from the seller. Buying and selling digital currencies involves third-party transactions, and the platform cannot process refunds.
9. I've transferred funds but haven't received the coins. What should I do?
After completing the payment, the third party should release the coins within 60 minutes. If you haven't received the coins after this period, it's recommended to contact customer support for assistance.
10. I completed the payment but canceled the order. What should I do?
You can contact customer support through the chat window to seek assistance.
11. Is there a fee for transactions?
For fiat currency transactions, the platform adopts a "0" trading fee. However, your bank or payment service might charge fees for the fund transfer.
12. What is T+N?
After purchasing digital currencies, users are restricted from making withdrawals within N days (N refers to the displayed number). This limitation does not affect your trading but aims to minimize the risk of account freezing and ensure transaction security.
13. What should I do if I pay more or less?
After encountering this problem when conducting fiat currency transactions on the Aibit platform, please refer to the following solutions:
- Overpayment: You can negotiate with the seller and ask for a refund or an equivalent amount of digital currency; if the negotiation fails, please contact customer service and provide user ID, order number, contact information, transaction screenshots and other information;
- Less payment: You can negotiate with the seller and make up for the difference according to the payment method provided by the seller; if you encounter any problems, please contact customer service and provide user ID, order number, contact information, transaction screenshots and other information.